Robbery

The situation is a robbery if the person uses violence or threatens with violence in order to take your possessions. The robbery may also be armed (knife, gun, etc.)

During robbery

Remain calm, obey the robber
- Panicking or resistance may escalate into violence. Also remember the safety of others present.
Act with delay. Provide the robber with products or money in order of value — from the smallest to the biggest. Also include recognisable products or marked banknotes.
- Delaying gives time for help to arrive and for catching the robber on location. In the event that the robber is interrupted, the loot shall remain small. Recognisability will help track the robber in the event that he/she is not immediately caught.
Remember the robber's characteristics, style of speech and direction of escape.
- When you act calmly, these issues are easier to remember after the situation. Eye-witnesses shall also be interviewed for their observations.

After the robbery

In the event that you have not yet called for help, notify the police immediately by calling 112.
Close the shop, do not let new people enter, ask witnesses to remain on location if possible.
- In the event that eye-witnesses wish to leave, ask for their contact information. You can give eye-witnesses pen and paper and ask them to write down the robber's characteristics. This will stop them from talking with each other and calms them down.
Estimate the value of the loot. Tell the police all the information you have when they arrive and act according to their instructions.
- Remember that without permission by the police, you are not allowed to give statements to the press etc. Your supervisor will make the decision to inform other parties.