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Sudden illness or accident
- Find out what happened
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- Has the person fallen or fainted?
- Are there possibly eye witnesses, that can tell you better about what has happened?
- Check the person's condition
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- Can you wake the person up by talking or shaking?
- Check breathing
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- If the person doesn't wake up, check breathing: place the back of your hand in front of the patient's mouth and feel if there is air flow.
- Make an emergency call.
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- Call the number 112.
- Tell where you are calling from.
- Tell what happened
- Act according to directions.
- Give first aid if needed.
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- If the person is not breathing, start with first aid.
- Turn an unconscious but breathing patient into the recovery position on their side.
- Observe the patient.
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- If there are changes in the patient's condition before the rescue department arrives, notify them by calling the emergency number 112, so that the emergency centre can re-evaluate your situation.
- Guide the professional help quickly to the patient
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- Tell the professional help what has happened and what has been done.